如何写好工作邮件
很多公司员工不知如何写好邮件，尤其是英文邮件，特撰写此文，供大家参考学习。若有不对之处，请随时指出。
写好邮件的好处
邮件是工作中最重要的沟通工具之一。写好邮件至少有以下好处：
- 好的邮件格式是对收件人最起码的礼貌，尤其是发给客户的邮件。
- 表现出自己端正的态度和专业素养，给人留下好的印象。
- 写好邮件不仅体现了个人面貌，还代表着公司形象。
- 好的邮件可以沟通到位，减少沟通成本，事后可做备案追溯。
写坏邮件的害处
写坏的邮件，尤其是给客户的邮件，至少有以下害处
- 不好的邮件格式会显得不尊重收件人。尤其是发给客户的邮件，有损公司形象。因小失大。
- 给自己造成不够认真负责的负面印象，次数多了，影响晋升加工资。
- 邮件内容不够准确圆满，会增加沟通来回次数，耗时耗力，影响情绪。
英文邮件写法
主题，邮件标题不超过6个词，言简意赅说明邮件主题,比如
Daily Report 20170611-
称谓，工作中按惯例一般写成
Hi Jack,
Hi Both,
Hi All,
Dear Team,
正文，把最重要的事情写在正文最前面或者邮件内容较长时写在第一段。为了让收件人阅读邮件比较舒服，需要注意邮件正文结构的美感，邮件段落最好控制在两三段之内。如果一封电子邮件涉及多个信息点，我们可以采用分条目的方法，如符号、小标题、编号来使得邮件想要表达的内容层次清晰。邮件内容应注意单词的拼写、大小写、标点、语法等。另外注意段间距，行间距。以上格式都可以用工具自动排版，避免用空格，空行，编号等手动排版。
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结尾语及署名，一般常用
Best regards,
Jack LiRegards,
Li LeiBest wishes,
Han MeimeiYours,
Ma YunCheers,
Robin Li
一个完整的例子
From : Li, Lei
Date : 06/07/2017 10:45 PM (GMT-08:00)
To: Jack, Ma
Subject : Daily Report 20170611
Hi Jack,
Below is my today's report. please review it. thanks.
- Adjusted the parameter to 0.5,but it doesn't work, I suggest 0.7 maybe better. I will try it again as soon as possible.
- Completed task-66, and pushed code to github. please check it.
- About issue-13,Now Han Mei can load 3D file with SDK, but can’t get the organizational structure of the model and how to use it. I estimate we also need 2 or 3 days to research it.
- One candidate passed the first round interview. Please refer to my attached resume. Do you want to interview him ? if so, we can arrange the time.
If any problems, please contact me at any time.
Best regards
Li Lei
英文邮件注意事项
- 保证词句正确，可借助翻译工具,比如 http://youdao.com/
- 用Outlook或Word写邮件时，需解决掉因拼写错误造成的红色下划波浪线。
- 用Outlook或Word写邮件时，常用工具栏中的各种工具，比如笔刷，对齐，编号，字体，段间距，行间距等。
- 对于汇报类邮件，需写明完成了哪些工作，还有哪些没有完成，遇到什么问题，有何解决方案，打算什么时候完成。
- 对于叙事类邮件，需阐明背景，叙事清晰。
- 对于回复类邮件，需针对问题一一正面回复，对需解决的问题，提出建议或解决方案。
- 注意回复类邮件的时效性，需立即回复，尽快回复，不可拖延。
- 平衡好工作时间和写邮件的时间冲突，一般邮件是在一天工作结束后发出。经常下班后还差一截才能完成工作。好不容易得到一个结果，突然发现还要写邮件。而此时往往比较疲累了，对写邮件往往容易草草了事。建议事先准备好邮件模板，填写好确定的内容。对还没确定的内容，可以完成工作后填写，节省此刻的精力。
- 写完后读两遍再发送。第一遍检查笔误，精简文字。第二遍检查语气十分合适，叙述是否清楚。
一些例句
- We'd like to have the meeting on Thu Oct 30.
- What do you think about this?
- Please see comments below.
- Attach is today's meeting note, please review it.
- The current status is as following1...2...
- I have some questions about the report ......
- I suggest we can have a weekly project meeting over the phone call in the near future.
- Thank you for your attention.
- I sincerely apologize for this misunderstanding.
- Thank you very much for your e-mail. I will get back to you as soon as possible.
Thank you for your message. I will deal with the matter as soon as possible.
Thank you for your message. I am away from my desk at the moment, but will get back to you as soon as possible. - Please let us know if the time is convenient for you. If not, what time you would suggest.
- Thank you for your understanding. I will call you at 1:30p.m. or you can call me at any time.
- If any problem, please contact me at any time.
- Thank you for your e-mail. Please note that I will be out of the office from XXX until YYY. I will attend to your e-mail upon my return to the office.
